Privacy Policy for SevaQ

Last updated: April 27, 2026

SevaQ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, profile photo, and address when you register or use our App.
  • Location Information: With your permission, we collect precise location data to match you with nearby service workers and provide location-based services.
  • Payment Information: When you make payments, we collect transaction details via our payment processor (Razorpay). We do not store your full payment card details.
  • Usage Data: Information about how you use the App, such as booking history, service preferences, and app interactions.
  • Device Information: Device model, operating system, unique device identifiers, and mobile network information.

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our App and services
  • Process and manage your service bookings
  • Match you with available service workers near your location
  • Send you notifications about booking updates, worker assignments, and promotional offers (with your consent)
  • Process payments and prevent fraudulent transactions
  • Improve our App and develop new features
  • Comply with legal obligations

3. How We Share Your Information

We may share your information with:

  • Service Workers: Limited personal information (name, phone number, address) necessary to complete your booked services.
  • Service Providers: Third-party vendors like Firebase (for authentication, messaging, analytics), Razorpay (for payments), and Google Maps (for location services) who assist in operating our App.
  • Legal Authorities: When required by law, to comply with legal processes, or to protect our rights and safety.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, secure Firebase servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal data
  • Object to or restrict processing of your data
  • Withdraw consent for data processing (where applicable)

To exercise these rights, contact us at privacy@sevaq.com.

6. Children's Privacy

Our App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically.

8. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: privacy@sevaq.com
Address: Supertech Ecovillage 1